Community Guidelines
Effective Date: 10/03/2026
These Community Guidelines establish the standards of behavior expected from all users of the Namma Electric Platform (“Platform”), including riders, driver partners, and any individuals interacting through the Platform.
The Platform is operated by Modi Enterprises (“Company”, “we”, “our”, “us”).
Our goal is to create a safe, respectful, and reliable transportation community where riders and drivers can interact with mutual trust and professionalism.
By using the Platform, all users agree to follow these Community Guidelines.
1. Respectful Behavior
All members of the Platform community must treat each other with respect and courtesy.
Riders and drivers must:
• communicate politely during rides and interactions
• respect personal boundaries and privacy
• maintain a calm and respectful attitude during disputes or delays
• cooperate during pickup and drop-off situations
Creating a respectful environment helps ensure a safe and comfortable experience for everyone.
2. Zero Tolerance for Abuse or Harassment
The Platform maintains a strict zero-tolerance policy toward abusive or harmful behavior.
Users must not engage in:
• verbal abuse or offensive language
• harassment or inappropriate conduct
• threatening or intimidating behavior
• stalking or unwanted contact
• any form of physical or psychological harm
Any behavior that makes another user feel unsafe or uncomfortable will be taken seriously and may result in immediate action.
3. Non-Discrimination Policy
The Platform is committed to maintaining an inclusive environment for all users.
Discrimination based on any protected characteristic is strictly prohibited.
Users must not discriminate against others based on:
• gender
• religion
• race or ethnicity
• nationality
• disability
• age
• sexual orientation
• language or social background
Both riders and drivers are expected to treat all individuals equally and fairly.
4. Safety and Responsible Conduct
The safety of both riders and drivers is a top priority.
Users must:
• follow applicable laws and local regulations
• avoid behavior that may compromise ride safety
• cooperate with drivers or riders during pickup and drop-off
• avoid causing damage to vehicles or property
Riders must also avoid actions that distract drivers or interfere with safe driving.
5. Honest and Fair Use of the Platform
Users must use the Platform responsibly and in good faith.
Users must not:
• provide false or misleading information
• misuse ride requests or bookings
• intentionally disrupt services
• attempt to manipulate fares or payments
• engage in fraudulent activities
Maintaining honesty ensures fair and efficient operation of the Platform.
6. Reporting Misconduct
Users are encouraged to report any violations of these guidelines.
Reports may include:
• unsafe behavior
• harassment or discrimination
• fraudulent activities
• disputes during rides
The Company may review such reports and take appropriate action based on available evidence.
7. Violations and Enforcement
Failure to comply with these Community Guidelines may result in enforcement actions by the Company.
Depending on the severity of the violation, actions may include:
• warnings or notices
• temporary account suspension
• permanent removal from the Platform
• reporting serious incidents to relevant authorities where required
The Company reserves the right to investigate complaints and take appropriate measures to protect the safety and integrity of the Platform.
8. Updates to Community Guidelines
These Community Guidelines may be updated periodically to reflect improvements in safety practices, legal requirements, or platform operations.
Updated guidelines will be published on the Platform with a revised effective date.
Continued use of the Platform after such updates constitutes acceptance of the revised guidelines.
9. Contact Information
For questions, feedback, or reports related to these Community Guidelines, users may contact:
Platform: Namma Electric
Operated By: Modi Enterprises
Email: support@nammaelectric.com