Platform Integrity
Effective Date: 10/03/2026
The Namma Electric Platform (“Platform”) is committed to maintaining a trustworthy, transparent, and fair environment for riders, driver partners, and all users. This Platform Integrity & Review Policy outlines the standards governing user reviews, ratings, acceptable conduct, and fraud prevention measures.
The Platform is operated by Modi Enterprises (“Company”, “we”, “our”, “us”).
By using the Platform, all users agree to follow the guidelines and rules outlined in this policy to ensure the integrity and reliability of the services offered.
1. Purpose of This Policy
This policy is designed to:
• maintain fairness and trust within the Platform
• ensure that ratings and reviews reflect genuine user experiences
• prevent fraudulent or abusive activities
• protect the integrity of the Platform’s systems and services
Maintaining transparency and honest feedback helps improve service quality and builds trust between riders and driver partners.
2. User Reviews and Ratings
The Platform allows riders and driver partners to provide ratings and feedback after completing a trip.
Reviews and ratings help:
• maintain service quality standards
• identify areas for improvement
• recognize positive experiences
• encourage responsible behavior among users
Users are encouraged to provide honest, accurate, and constructive feedback based on their actual ride experience.
Reviews should be respectful and focused on the service provided during the trip.
3. Responsible Review Guidelines
When submitting ratings or reviews, users must ensure that their feedback:
• reflects genuine experiences with the ride or service
• is respectful and constructive in nature
• does not contain offensive or defamatory remarks
• does not intentionally misrepresent facts
The Platform may monitor reviews to ensure compliance with these guidelines.
4. Prohibited Content
Users must not submit or publish reviews or content that contain:
• abusive, insulting, or offensive language
• false, misleading, or defamatory claims
• spam, promotional advertisements, or unrelated content
• hate speech or discriminatory remarks
• threats or harassment directed toward other users
Content that violates these guidelines may be removed by the Company without prior notice.
5. Fraud Prevention
The Company actively monitors the Platform to detect and prevent fraudulent activities that may compromise the integrity of the system.
Accounts may be suspended, restricted, or permanently removed if users engage in activities such as:
• creating fake ride bookings
• engaging in payment fraud or chargeback abuse
• submitting fraudulent or forged documents
• misusing referral or promotional programs
• manipulating the rating or review system
• attempting to bypass or exploit platform systems
Such actions may also result in the cancellation of benefits, incentives, or rewards associated with the Platform.
6. Monitoring and Investigation
To protect the Platform and its users, the Company may monitor activities including:
• ride patterns and booking behavior
• payment transactions
• review submissions
• referral program usage
• system access logs
Where suspicious activity is detected, the Company may conduct investigations and take appropriate corrective actions.
7. Enforcement and Disciplinary Actions
If a user violates this policy or engages in activities that compromise platform integrity, the Company may take actions including:
• removal of reviews or content
• warnings or notices
• temporary suspension of the user account
• permanent termination of account access
• restriction of certain Platform features
Serious violations may also be reported to relevant authorities where required by law.
8. Reporting Misuse or Fraud
Users are encouraged to report any suspected misuse of the Platform, including:
• fraudulent ride requests
• fake reviews or ratings
• abusive behavior
• suspicious account activity
Reports help the Company investigate issues and maintain a fair and secure platform for all users.
9. Policy Updates
The Company may update this Platform Integrity & Review Policy from time to time to reflect changes in operational practices, security measures, or legal requirements.
Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
10. Contact Information
For questions, concerns, or reports related to this policy, users may contact:
Platform: Namma Electric
Operated by: Modi Enterprises
Email: support@nammaelectric.com