Data Retention Policy — Premium Cab Booking

Effective Date: 10/03/2026

This Data Retention Policy describes how long personal data and operational information are retained by the Namma Electric Platform (“Platform”). The Platform is operated by Modi Enterprises (“Company”, “we”, “our”, “us”).

This policy is closely related to the Platform’s Privacy Policy and explains the duration for which different categories of data may be stored, processed, or archived.

The Company retains information only for as long as necessary to fulfill legitimate business purposes, comply with legal obligations, resolve disputes, and maintain the security and functionality of the Platform.

1. Purpose of Data Retention

Data is retained for several operational, legal, and security purposes, including:

• providing transportation services through the Platform

• maintaining ride and transaction records

• complying with regulatory or legal obligations

• resolving disputes or investigating complaints

• preventing fraud and misuse of the Platform

• improving system performance and user experience

Data that is no longer required for these purposes may be securely deleted, anonymized, or archived.

2. Ride Data Retention

Information related to rides and trips may be retained for operational, legal, and safety purposes.

Ride-related data may include:

• ride booking records

• pickup and drop-off locations

• route and trip duration

• fare and payment details

• driver and rider ratings

• cancellation records

Retention Period:

Ride history and related trip data may typically be retained for 3 to 5 years, or longer if required for legal, regulatory, or dispute resolution purposes.

3. KYC Document Retention

Driver partners may be required to submit Know Your Customer (KYC) documents during registration and verification.

Such documents may include:

• government identification documents

• driving license details

• vehicle registration and compliance documents

• bank account verification documents

Retention Period:

KYC documents may be retained until the driver account is closed, and for an additional period where required by law, regulatory authorities, or fraud prevention requirements.

4. Customer Support Records

Information generated through customer support interactions may be retained to improve service quality and resolve disputes.

Support records may include:

• customer complaints or support requests

• chat or email communication with support teams

• incident reports

• dispute resolution records

Retention Period:

Customer support records may be retained for a reasonable period for operational, legal, or service improvement purposes.

5. Analytics and System Logs

The Platform may collect and retain technical and operational data to maintain system performance and platform security.

This may include:

• application usage data

• device information and system logs

• error reports and diagnostic data

• fraud detection and security monitoring logs

Retention Purpose:

These records may be retained for system monitoring, service improvement, cybersecurity protection, and fraud prevention.

6. Account Information Retention

User account data may be retained for as long as the account remains active.

This may include:

• profile information

• contact details

• ride history and usage records

• account preferences and settings

If a user requests account deletion, certain information may still be retained where necessary to:

• comply with legal obligations

• prevent fraud or misuse

• resolve disputes or enforce agreements

7. Data Deletion and Anonymization

When data is no longer required for the purposes described in this policy, the Company may take steps to:

• permanently delete the data

• anonymize personal information so that it can no longer identify an individual

• archive records where required for legal compliance

Data deletion may be performed periodically according to internal data management procedures.

8. Legal and Regulatory Requirements

In some situations, the Company may retain certain information for longer periods if required to comply with:

• applicable laws and regulations

• government or regulatory authority requests

• legal investigations or court orders

• tax and financial compliance obligations

Such retention will be limited to the extent necessary to fulfill the legal requirement.

9. Data Security During Retention

While data is retained, the Company implements reasonable technical and organizational measures to protect it from unauthorized access, misuse, or loss.

These measures may include:

• secure servers and data storage systems

• restricted access to sensitive data

• encryption and system monitoring

• periodic security reviews

10. Policy Updates

This Data Retention Policy may be updated periodically to reflect changes in legal requirements, technology systems, or operational practices.

Updated versions will be published on the Platform with a revised effective date.

Continued use of the Platform after such updates constitutes acceptance of the revised policy.

11. Contact Information

For questions regarding this Data Retention Policy or requests related to personal data, users may contact:

Platform: Namma Electric

Operated By: Modi Enterprises

Email: support@nammaelectric.com