Driver Code of Conduct — Premium Cab Booking

Effective Date: 10/03/2026

This Driver Code of Conduct outlines the behavioral standards and professional expectations for all driver partners using the Namma Electric Platform (“Platform”). The Platform is operated by Modi Enterprises (“Company”, “we”, “our”, “us”).

All driver partners are expected to maintain high standards of safety, professionalism, and respect while providing transportation services through the Platform.

Failure to comply with this Code of Conduct may result in warnings, suspension, or permanent removal from the Platform.

1. Professional Behavior

Driver partners must behave professionally and respectfully toward all passengers at all times.

Drivers are expected to:

• communicate politely with passengers

• treat all passengers with respect regardless of gender, religion, nationality, or background

• maintain a calm and professional attitude during rides

• assist passengers when reasonably required, such as helping with basic directions or ride-related concerns

Any form of harassment, discrimination, intimidation, or inappropriate behavior toward passengers is strictly prohibited.

2. Safety and Responsible Driving

Passenger safety is the highest priority on the Platform.

Driver partners must:

• follow all applicable traffic laws and road safety regulations

• drive responsibly and avoid reckless or aggressive driving

• maintain full attention while operating the vehicle

• comply with local transport and safety guidelines

Drivers must never operate a vehicle under the influence of alcohol, drugs, or any intoxicating substances.

Violations of safety rules may result in immediate suspension from the Platform.

3. Prohibited Conduct

Driver partners must not engage in the following behaviors while using the Platform:

• consuming alcohol or drugs before or during driving

• harassing, threatening, or verbally abusing passengers

• engaging in inappropriate conversations or conduct

• cancelling ride requests repeatedly without valid reasons

• asking passengers to make payments outside the Platform

• requesting additional cash beyond the displayed fare

• sharing account access with another person

• using the Platform for illegal or unauthorized activities

Any such behavior may lead to strict disciplinary action including permanent account termination.

4. Vehicle Hygiene and Maintenance

Driver partners are responsible for maintaining their vehicles in a clean, safe, and comfortable condition.

Drivers must:

• keep the vehicle clean and hygienic

• ensure seats and interiors are well maintained

• maintain proper ventilation and cleanliness

• ensure the vehicle is mechanically safe and roadworthy

Vehicles that are poorly maintained or unsafe may be removed from service until issues are resolved.

5. Ride Acceptance and Cancellation

Driver partners are expected to accept ride requests responsibly and avoid unnecessary cancellations.

Drivers must not:

• cancel rides frequently without valid reasons

• intentionally delay arrival to force rider cancellations

• manipulate the system to avoid certain rides

Repeated cancellations or misuse of the Platform may result in warnings, reduced ride allocations, or suspension.

6. Compliance with Platform Policies

Driver partners must comply with all policies issued by the Platform, including but not limited to:

• Terms and Conditions

• Driver Partner Agreement

• Payment and Billing Policies

• Safety and Security Guidelines

Drivers must also comply with all applicable government regulations governing transport services.

7. Reporting Incidents

Driver partners are encouraged to report any incidents that may affect passenger safety or service quality.

Such incidents may include:

• passenger misconduct

• safety concerns during rides

• accidents or vehicle damage

• disputes regarding fares or payments

Reporting such issues helps maintain a safe and trustworthy environment for all Platform users.

8. Violations and Enforcement

The Company reserves the right to investigate complaints or policy violations reported by passengers or detected through system monitoring.

Depending on the severity of the violation, the Company may take actions including:

• issuing warnings

• temporary suspension of driver account

• permanent removal from the Platform

• reporting serious violations to relevant authorities where required

9. Updates to the Code of Conduct

The Company may update this Driver Code of Conduct from time to time to reflect improvements in safety practices, regulatory requirements, or platform operations.

Updated versions will be published on the Platform with a revised effective date.

Continued use of the Platform after updates constitutes acceptance of the revised policy.

10. Contact Information

For questions related to this Driver Code of Conduct, driver partners may contact:

Platform: Namma Electric

Operated By: Modi Enterprises

Email: support@nammaelectric.com