Safety Policy
Effective Date: 10/03/2026
The safety of riders and driver partners is a top priority for the Namma Electric Platform (“Platform”). This Safety Policy outlines the safety measures, tools, and responsibilities designed to create a secure and trustworthy transportation environment for all users.
The Platform is operated by Modi Enterprises (“Company”, “we”, “our”, “us”).
By using the Platform, riders and driver partners acknowledge their responsibility to follow safe practices and comply with the safety standards described in this Policy.
1. Rider Safety
The Platform incorporates multiple features and procedures designed to help protect riders during their journey.
1.1 Driver Verification
Before a driver partner is allowed to provide rides through the Platform, the Company conducts document verification and eligibility checks.
Driver verification may include:
• verification of driving license
• government identity verification
• vehicle registration verification
• insurance and compliance documentation
• driver profile review and approval
Only drivers who successfully complete the verification process are permitted to accept ride requests through the Platform.
1.2 Trip Tracking
The Platform provides trip monitoring features to enhance transparency and safety.
These features may include:
• real-time GPS ride tracking
• route monitoring during the ride
• trip details available within the application
• estimated arrival time and route visibility
Trip tracking allows riders to monitor their journey and helps the Platform maintain service accountability.
1.3 Emergency Contact Sharing
Riders may have the ability to share their trip details with trusted contacts.
Trip sharing features may allow riders to:
• share driver details and vehicle information
• share real-time trip location
• notify contacts when the ride begins or ends
This feature enables friends or family members to monitor the progress of a ride if needed.
2. Driver Safety
The Platform also implements safety measures to protect driver partners and ensure a respectful environment.
2.1 Rider Identification
Riders are generally required to register using valid contact details such as a verified mobile number.
This helps ensure that:
• ride requests are traceable
• communication between rider and driver is secure
• misuse of the Platform is minimized
Drivers may view basic ride request information before accepting a ride.
2.2 Rider Rating System
The Platform may provide a rating system that allows drivers to rate riders after completing a trip.
This system helps:
• promote respectful behavior from riders
• identify problematic user behavior
• maintain overall service quality on the Platform
Repeated complaints or consistently poor ratings may result in account review or restrictions.
2.3 Reporting Unsafe Passengers
Driver partners have the ability to report passengers who engage in unsafe or inappropriate behavior.
Reports may include situations such as:
• verbal abuse or harassment
• threatening behavior
• refusal to pay fare
• attempts to damage the vehicle
• unsafe actions that distract the driver
The Company may investigate reported incidents and take appropriate action to protect driver partners and the Platform community.
3. Emergency Support
The Platform may provide emergency tools to help users respond quickly in urgent situations.
3.1 SOS Emergency Button
The application may include an SOS or emergency assistance feature that riders or drivers can use during a ride if they feel unsafe.
This feature may allow users to:
• send an emergency alert
• quickly access emergency assistance options
• notify designated contacts
The availability of SOS functionality may depend on the device and app version.
3.2 Emergency Contact Alerts
When an emergency feature is activated, alerts may be sent to pre-selected emergency contacts.
These alerts may include:
• ride location information
• driver or rider identification
• trip status details
This helps ensure that trusted individuals are informed during emergencies.
3.3 Platform Support Response
In certain situations, the Platform’s support team may assist in responding to safety concerns reported by users.
Support actions may include:
• reviewing trip details and ride records
• responding to safety complaints
• coordinating with relevant authorities when necessary
The Company may cooperate with law enforcement or regulatory authorities when legally required.
4. User Responsibilities for Safety
While the Platform provides safety tools and support features, users also play an important role in maintaining a safe environment.
Riders and drivers should:
• follow all applicable laws and regulations
• behave respectfully toward each other
• avoid unsafe or disruptive actions during rides
• report suspicious or unsafe behavior promptly
Safety is a shared responsibility between the Platform and its users.
5. Limitations of Safety Measures
Although the Platform implements safety features and monitoring systems, no digital platform can guarantee complete protection against all risks.
Users are encouraged to exercise caution and personal judgment while using transportation services.
The Company shall not be responsible for incidents resulting from user misconduct, violation of policies, or circumstances beyond the Platform’s control.
6. Policy Updates
This Safety Policy may be updated periodically to reflect improvements in safety practices, regulatory requirements, or platform features.
Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform after such updates constitutes acceptance of the revised policy.
7. Contact Information
For safety concerns or incident reporting, users may contact:
Platform: Namma Electric
Operated by: Modi Enterprises
Email: support@nammaelectric.com