Privacy Policy
Effective Date: 10/03/2026
This Privacy Policy describes how Namma Electric, operated by Modi Enterprises (“Company”, “we”, “our”, “us”), collects, processes, stores, uses, and protects personal information when users access or use the Namma Electric mobile application, website, and related services (collectively referred to as the “Platform”).
We are committed to protecting user privacy and ensuring transparency regarding how personal information is handled. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights available to users.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.
1. Scope of This Privacy Policy
This Privacy Policy applies to all individuals who interact with the Platform, including:
• Customers or passengers requesting rides
• Driver partners providing transportation services
• Visitors accessing the application or website
• Individuals contacting customer support
• Individuals participating in promotional campaigns or referral programs
This Policy applies to all services provided through the Namma Electric Platform.
2. Types of Information We Collect
To provide safe and efficient ride-booking services, we collect various types of information.
2.1 Personal Information
When you register or use the Platform, we may collect personal details such as:
• full name
• mobile phone number
• email address
• profile photograph (optional)
• residential address or frequently used locations
• date of birth (where required for verification)
Driver partners may be required to provide additional information including:
• driving license details
• vehicle registration certificate (RC)
• insurance documents
• pollution certificate
• government identity documents (Aadhaar, PAN, etc.)
• bank account details for driver settlements
2.2 Location Information
Location data is essential for the operation of the ride-booking service.
We may collect:
• real-time GPS location
• pickup and drop-off location
• route and navigation data
• location history during active rides
Location information helps us:
• connect customers with nearby drivers
• estimate fares and ride duration
• provide navigation assistance
• enhance safety features such as ride tracking
Driver partners may be required to enable background location tracking while actively using the driver application.
2.3 Device and Technical Information
When users access the Platform, we may automatically collect technical information including:
• device model and type
• operating system version
• application version
• mobile network information
• IP address
• device identifiers
This information helps ensure compatibility, improve system performance, and detect fraudulent activities.
2.4 Ride and Transaction Information
We collect information related to rides and transactions such as:
• ride requests and booking history
• pickup and drop locations
• ride duration and distance
• fare estimates and final fare charged
• payment method used
• driver and passenger ratings
• cancellation records
2.5 Communication Information
When users communicate through the Platform or contact customer support, we may collect:
• messages exchanged within the application
• customer support interactions
• complaint or feedback submissions
2.6 Payment Information
Payments may be processed through third-party payment gateways.
Information collected may include:
• transaction reference number
• payment status
• payment method used (UPI, wallet, card, etc.)
Sensitive financial information such as complete card details or banking passwords is not stored by the Company.
3. Purpose of Data Collection
We collect and process personal information for legitimate business and operational purposes, including:
Service Delivery
• enabling ride bookings
• connecting customers with driver partners
• calculating fares and processing payments
• providing navigation and ride tracking
Platform Management
• verifying user identity
• managing user accounts
• resolving disputes between users and drivers
• providing customer support
Safety and Fraud Prevention
• detecting suspicious or fraudulent activity
• improving ride safety features
• monitoring misuse of the Platform
Business Improvement
• analyzing service performance
• improving user experience
• developing new services and features
Communication
• sending ride confirmations and updates
• responding to inquiries or complaints
• informing users about service updates or promotional campaigns
4. Sharing of Information
We do not sell personal information to third parties. Information may be shared only in the following situations.
4.1 Between Riders and Drivers
To complete a ride, certain information is shared between passengers and driver partners, including:
• name
• phone number
• pickup and drop-off location
• vehicle details
4.2 With Service Providers
We may share data with trusted third-party service providers assisting us with:
• payment processing
• cloud storage and hosting
• analytics and performance monitoring
• mapping and navigation services
• fraud detection and security systems
These providers are contractually required to protect user information.
4.3 Legal and Regulatory Compliance
We may disclose personal information when required to:
• comply with applicable laws and regulations
• respond to lawful requests from government authorities
• protect the rights, safety, and property of users or the public
• enforce our Terms and Conditions
5. Data Security
We implement reasonable technical, administrative, and organizational measures to safeguard personal information.
Security measures may include:
• encryption of data transmissions
• restricted access to personal information
• secure server infrastructure
• regular monitoring and vulnerability testing
Despite these efforts, no digital platform can guarantee complete security.
Users are responsible for protecting their login credentials and device security.
6. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes described in this Policy.
Data may be retained for:
• providing ongoing services
• complying with legal obligations
• resolving disputes
• preventing fraud or abuse
When data is no longer required, it may be securely deleted or anonymized.
7. User Rights Under Applicable Laws
Subject to applicable law, users may have the right to:
• access personal information stored by the Platform
• request correction of inaccurate data
• request deletion of personal data
• withdraw consent for certain processing activities
• request information regarding how personal data is used
Requests may be submitted using the contact information provided in this Policy.
8. Cookies and Tracking Technologies
The Platform may use cookies or similar technologies to enhance user experience.
Cookies help us:
• remember user preferences
• analyze traffic and platform usage
• improve system performance
Users may manage cookie preferences through their browser settings.
9. Children's Privacy
The Platform is intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from individuals under 18. If such information is discovered, it will be removed promptly.
10. Third-Party Services
The Platform may integrate with third-party services including payment gateways, map providers, analytics tools, and communication services.
These third parties operate independently and may have their own privacy policies.
We recommend reviewing the privacy policies of such services before providing personal information.
11. Cross-Border Data Transfers
In certain situations, personal information may be processed or stored on servers located outside the user’s jurisdiction.
Where such transfers occur, the Company will take reasonable steps to ensure that appropriate safeguards are in place to protect user information in accordance with applicable laws.
12. Automated Decision Making and Fraud Monitoring
The Platform may use automated systems to detect suspicious activities, fraud, or misuse.
Such systems may analyze:
• ride patterns
• payment activity
• device identifiers
• unusual account behavior
These systems help maintain safety, prevent fraud, and protect the integrity of the Platform.
13. Emergency and Safety Features
To enhance safety, the Platform may provide features such as:
• ride tracking
• emergency contact sharing
• incident reporting
Information related to such safety features may be shared with relevant authorities where required for investigation or emergency response.
14. Grievance Officer
In accordance with applicable information technology laws and regulations in India, users may contact the designated Grievance Officer for any concerns related to privacy, data usage, or personal information.
Grievance Officer details:
Name: Modi
Organization: Modi Enterprises Email: grievance@nammaelectric.com Response Time: Within 15–30 days as required by applicable law.
15. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
• legal requirements
• business practices
• platform functionality
Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.
16. Contact Information
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
Platform: Namma Electric
Operated by: Modi Enterprises
Email: support@nammaelectric.com